Refund policy

Return Policy

If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care within 72 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.  Kindly use the CONTACT US form or email sales@hanselandgretelcandy.com. We will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 10 days. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. We reserve the right to limit replacements.  Refunds will be authorized on a select basis based on the information received.

 

Due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Hansel & Gretel Candy Kitchen cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).